Service

Pre-sale Service
1.In the pre-sale stage, we focus on understanding the customer’s actual application scenarios and end-use requirements, rather than simply recommending products based on market trends or competing items.

2.We communicate with customers on usage environment, material compatibility, and budget limitations, and conduct sample tests or small-batch verification to identify potential risks in advance and avoid losses from blind mass orders.

3.At the same time, we offer a transparent quotation structure that clearly indicates material, processing, packaging, and logistics costs, enabling customers to understand cost distribution and plan pricing and profit margins more effectively.

4.For OEM/ODM services, we not only provide visual design but also assist with labels, barcodes, manuals, and other supporting documents, and remind customers of regulatory or packaging requirements in the destination market to reduce compliance risks from the beginning.

In-sale Service
1.During production, we confirm the schedule in advance and proactively share production updates, ensuring customers stay informed and avoid communication delays or uncertainty.

2.Each batch of raw materials and finished products is assigned a unique tracking number for traceability, and we implement a dual-inspection process: in-line inspection and independent QC inspection before shipment to prevent conflicts of interest between production and quality control.

3.We establish exclusive production records for each customer, including raw material batch, inspection results, packaging requirements, and shipping details, ensuring consistency even if personnel changes occur.

4.Before shipment, we provide packaging and label confirmation photos to minimize errors during transportation or retail display and prevent unnecessary losses.

After-sale Service
1.In the after-sale stage, we follow a closed-loop resolution process. Instead of only recording feedback, we involve sales, QC, and technical teams to analyze the issue and provide solutions, and then report the final results to the customer to ensure accountability and clarity.

2.For urgent situations, we can arrange supplementary shipments or stocking suggestions to avoid supply interruptions and reduce business risk for customers.

3.All order samples are retained for at least two years along with their associated batch records and inspection data, ensuring traceability and evidence in case of future quality concerns.

4.We conduct regular follow-ups and, based on the customer’s sales performance, provide recommendations for cost optimization or product specification adjustments rather than passively waiting for issues to arise.

5.Additionally, we verify customs clearance files, labeling, and regulatory compliance in advance to reduce the risk of delays or returns in the destination country.